Famous Tate

I ordered four new GE appliances from Famous Tate in January. The refrigerator was installed incorrectly and a water hook up was done even though the contract stated for it not to be done.

They have still not resolved these issues. It is now the end of March customer service is not returning calls or emails. They are setting up service appointment and they dont show up. Dishwasher was installed incorrectly had to wait a day for service to come out and correct it microwave had damaged door three doors were sent before it was installed correctly again thats four days staying home for service again refrigerator Famous take him out and put a wood piece underneath to say that that was the only way they could level the refrigerator.

GE refused to do any service on it because it was leaking water from the doors because they said Famous Tate was installing the refrigerator incorrectly by putting that piece of wood there and refused to service it until Famous Tate corrected it, the technician stated that he was tired of covering up for Famous Tates bad business and installation procedures.

This is three months later and FAmous Tate customer service has still not resolved my issues or responding back to me setting up appointments and not showing up. Total disrespect for their customers

I will never shop at Famous Tates again EVER! They have the worst customer service Ive ever dealt with.

I never write reviews good or bad. This is a first. I spent thousands of dollars on appliances and a mattress. I called the store where everything was ordered and asked to move up my delivery date for medical reasons.

The sales person who answered the phone identified himself as Eric. His response was rent a truck and theyd help me load on the appliances At 60+ years old that is an unacceptable recommendation or response! He basically told me that it was my problem not his. At the end of our discussion I wanted to confirm his name was Eric.

He then told me his name was MICHAEL! I stated that he identified himself as Eric when answering the phone but now was MICHAEL??? He then stated oh my name is Eric Michael I am so happy I had him on a speaker phone and several other people heard him.

In my opinion this individual is dispicable!!! Stay away from Famous Tates!

I purchased a model PHS930BL3GS stove with a complete GE appliance package in 2019 from Famous Tate. The cooktop and oven are both inoperable, turning off before reaching the desired temperature.

An appliance repairman charged me $89 to test the unit and advised me that the induction power board needs to be replaced at a cost exceeding a new slide in stove oven. I grew up in the 50s and my mom had GE appliances that lasted until I returned from the military in the 60s.

Famous Tate more or less said the warrantee is over, tough *** I truly expected more from Famous Tate and GE. Any help on this matter would be appreciated since we have now gone a week without the ability to prepare meals.

I bought a GE dishwasher from them and after installation I had a problem with the way it was installed Then recently it would not work I called Famous Tate and they said we do not service our appliances we only sell them call manufacture. I had to call GE for a tech to come out He came out once and said there was nothing wrong a month later same issue After he came out yesterday he informed me I had to clean out my dishwasher drain weekly ??

And had to get a part and should have it by November. 3 months without a dishwasher Called Famous Tate got the run around again and was told they do not service appliances just sell them?

I had a GE dishwasher for 20 years never cleaned a drain once? Buyer beware if you have a problem with a famous Tate dishwasher you are screwed ,

Early delivery of all appliances was requested to assure availability. After months of delays in cabinetry, appliances were installed in our absence while up north.

My wife's unknown medical condition, when the appliances were ordered, prevented us from using the induction cook top installed. I sent a letter to Famous Tate and received a rapid response from Bruce Wolfson "Problem Resolution" who within a few days resolved the issue with a substitute appliance. Unfortunately the appliance was unavailable - supply chain. When the substitute was available we were contacted and the item was delivered.

Again, circumstances changed and the induction item was re-delivered and installed. Through out this whole issue Bruce's statement was "Im here for you".

No truer words were spoken. Thank you - a class act.

Dave Fisher