1 comment

I am happy to say I did receive a phone call from the general manager who apologized for all the mishaps and settled the issue to a mutual agreement . Customer service is a make or brake item in todays world of less and less brick n mortar locations and I believe they are indeed trying to do the right thing.

I had a issue with a manager and delivery team and was given the I don't care attitude from one of the senior managers but was called by another and issue was handled in a more professional and courteous manner.

Mistakes do happen and I appreciate the response and outcome. Roger

Product or Service Mentioned: Famous Tate Manager.

Reason of review: Good customer service.

Company wrote 1 public responses to the review from Jan 04.
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FamousTate
#1414027
Famous Tate Verified Representative

Thanks for the follow up and we're glad we could find a great resolution to the issue!

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