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Purchased refigerator in June freezer started building frost and ice. Called and was given number for whirlpool 5 service calls and 3 months later the problem is worse told the next step is a new door but not available for three months Called store manager who said he...
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Company wrote 1 public responses to the review from Dec 20, 2017.
FamousTate
FamousTate
Famous Tate Verified Representative

We are very sorry to hear about the situation with your refrigerator. While our first step is to try and expedite any repair in progress, we definitely want you happy with yo...

My husband and I purchased a bundle black stainless appliance set and purchased the warranty. Nearly two years later I decided to use the self cleaning oven. Once the cycle was over the oven door would not open. We contacted the service manager who repeatedly tried to...
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Company wrote 0 public responses to the review from Dec 07, 2017.
2.0
I didn't like
  • Lack of professionalism and product guarantee
#1144208
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Famous Tate - Delivery subcontractor refused to install on second floor

What a bunch of *** ! Have front loaders in laundry room upstairs, moved up there by three men and a boy when moved in to townhome. The people they sent to remove the old units and install the $1200.00 new pair refused to do the move and told us we needed to buy smaller top loaders. REALLY !? Give me a break, F.T did nothing to remedy the situation so they can take back their units ( which were paid for in cash ) and put them where the sun dont shine. NEXT......
Company wrote 0 public responses to the review from Sep 06, 2017.
2.3
Details
Customer service
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
#1097076
Sales was good .replaced a loud fridge with another one no problem .however they contract out delivery. Not good . Both units i had to adjust myself . One was not level they belamed the floor . However i adusted with in less than a half an inch . They left with almost...
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Company wrote 0 public responses to the review from Sep 04, 2017.
Anonymous
K. Officer

When we lived in Tampa, we swore by Famous Tate's and miss them up here in Ocala. If you had called your salesman, they would have sent out a second team to adjust your appli...

#1096553
Went to Largo store to buy a mattress. Was not taken seriously until they understood I was going to buy a mattress that day. They tried to sell me a $79 "plastic wrap" protector so I could return it if necessary. I declined as I thought it outrageous as they're website...
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Company wrote 0 private or public responses to the review from Aug 22, 2017.
1.7
I liked
  • I accidently called wrong store
  • But they were nice
I didn't like
  • Delivery service
  • 79 dollar add on scam
  • False guarantee
#1090673
The LG. refrigerator we wanted was not in stock so Manager had us look at at a similar model only difference he said was the showcase door,which we wouldn't get and everything else was the same,including the much wanted chill drawer for beverages. When it was delivered...
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Company wrote 0 public responses to the review from Jul 11, 2017.
I purchased a Samsung washer/dryer in 2012 from Famous Tate's. We have also purchased multiple appliences from them as well. My dryer has failed for the second time within one year. Upon contacting the warranty company, was told that the warranty expired one week and...
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Company wrote 0 public responses to the review from May 31, 2017.
4.1
I liked
  • Sales people
#1054537
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Famous Tate - Never again!

Sold a scratch and dent Microwave as a new one without telling me, sent me the wrong microwave. Did not supply a manual with Samsung dual door stove I ordered or even the wrong microwave. Delivery was not accommodating to my schedule and made me wait all day for nothing. Salesmen was unprofessional and condoscending. Too many problems to list.....I'm just done with them . I had a good history with famous Tate till now Never again will I be taken advantage of by them!!
Company wrote 0 public responses to the review from May 13, 2017.
#1046904
Deliverymen, Shawn and Mike, did an excellent job, both, with the installation and delivery, of our backsplash, for our new Viking Range. These gentlemen, were professional and courteous, in every way! The interaction, between your Representatives and my Husband, was...
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Company wrote 1 public responses to the review from Apr 17, 2017.
FamousTate
FamousTate
Famous Tate Verified Representative

Thanks for the great review!

3.8
I liked
  • Interaction with sales and service departments
#1035397
I bought bed in January of last year. The mattress is now sagging and the box spring broke. I called to find out how to get the bed replaced since it is still under warranty. After over a week of filling out forms and taking and e-mailing pictures and also being give...
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Company wrote 0 private or public responses to the review from Apr 08, 2017.
1.0
Product
I didn't like
  • Way i was treated about my claim
#1031663